rhinocorn privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.rhinocorn.co.uk

PERSONAL INFORMATION WE COLLECT


When you visit Rhinocorn, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse Rhinocorn, we collect information about the individual web pages or products that you view, what websites or search terms referred you to Rhinocorn, and information about how you interact with Rhinocorn. We refer to this automatically-collected information as “Device Information.”
 

We collect Device Information using the following technologies:
    – “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org 
    – “Log files” track actions occurring on Rhinocorn, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
    – “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse Rhinocorn.

Additionally, when you make a purchase or attempt to make a purchase through Rhinocorn, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers or debit card numbers), email address, and phone number.  We refer to this information as “Order Information.”
 
If you sign up to receive news or information on any of our products we will store your first name and email address in our subscriber list.

This information is stored securely and only used by us to send marketing material, offers and news directly to you.  If you would like to be removed from our subscriber list, you can request this at any time by emailing info@rhinocorn.co.uk
 
If you use our online booking system Setmore the details you give will be stored by Setmore. This information is only used in conjunction to your room booking and we will only use it to communicate with you about your booking. Your details will not be added to our subscriber list without your consent. 
 
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?


We use the Order Information that we collect generally to fulfil any orders placed through Rhinocorn (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
 
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with Rhinocorn, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION


We may share your Personal Information with third parties to help us use your Personal Information, as described above.  
We also use Google Analytics to help us understand how our customers use Rhinocorn-you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  

You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:
    FACEBOOK – https://www.facebook.com/settings/?tab=ads 
    GOOGLE – https://www.google.com/settings/ads/anonymous 
    BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our websites data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through Rhinocorn), or otherwise to pursue our legitimate business interests listed above.

Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

DATA RETENTION

When you place an order through Rhinocorn, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by emailing info@rhinocorn.co.uk 

Coronavirus Update

Please read the below information about our new booking policy and changes to studio use.

Booking and payment
​​
  • Payments will need to be made at the time of booking.

  • Again this is to minimise contact from gathering in the reception and allow us to clean rooms.

  • Bookings are fully refundable when cancelled more than 48 hours before the time.

  • If you want to book in bulk, just drop us an email. You don’t need to pay for all sessions at once – we can set up an invoice at the start of each month.

  • We are no longer accepting cash.

 

Social distancing in the studio

  • Maximum of 6 musicians per rehearsal.

  • ​Musicians should wait outside or in their cars if they arrive early, and enter the studio only at the time of their booking.

  • Please use as much of your own equipment as possible: the less shared gear the better – singers please bring your own microphone if you can (and if you don’t have one, now might be a good time to invest – singing causes the most amount of germ spreading!)

  • The Chill Out room should be used to enable social distancing in the corridor – please move into the chill out room to allow space for people leaving the studio.

  • ​​Musicians are asked wear masks in communal areas of studio (reception, corridor, and kitchen).

  • Once in rehearsal rooms musicians (especially singers and brass instruments) should face the mirror where possible, rather than facing each other.

  • There will be hand sanitizer in the reception area and kitchen area, please help yourself!

  • Rehearsal room handles and communal equipment will be cleaned with anti-bacterial spray between bookings.

  • Anti-bacterial handwash will be available in the kitchen and toilet.


Thank you for being so patient and understanding.